1. About these terms

These terms explain how my readings work: how to book, pay, cancel and meet, and what you can expect from me. By booking a reading or using beytalfalak.com, you accept them.

Beyt al Falak Astrology is run by Hollie Ghandour, a consulting astrologer and tarot reader based in Lisbon, Portugal. You can reach me at hollie@beytalfalak.com about anything on this page.

In these terms, “I” and “me” means Beyt al Falak, and “you” means the person who books or receives a reading.

2. The readings

My readings rest on professional training in modern and traditional astrology, and in the art of reading the tarot. They are offered in English, French, Arabic and Portuguese, online or in person in Lisbon. Each reading's length and price are shown on its page and when you book.

A reading is a space for reflection, perspective and guidance. Astrology and tarot are interpretive arts, not exact sciences, so I cannot promise a particular outcome or that every interpretation will prove accurate. What you decide to do with a reading remains your own choice.

A reading is not a substitute for medical, psychological, legal or financial advice. If you are facing a question in one of these areas, please also consult a qualified professional.

Readings are for adults aged 18 and over.

3. Booking and payment

Readings are booked through the booking calendar on this website. Your reading is confirmed once it has been paid, and you will receive the details by email.

Readings are paid in full when you book. Online payments are processed securely by Stripe; I never see or store your card details.

For astrology readings, please give your date, time and place of birth as accurately as you can when you book. I prepare your chart from these details, and I cannot be responsible for a reading based on information that turns out to be incorrect.

Gift readings are available: write to me with the subject “Gift Certificate” and the name of the person you are offering it to, and I will send you the certificate.

4. Cancelling and rescheduling

You can cancel or reschedule your reading with the link in your confirmation email.

At least 48 hours before your reading, you may reschedule as often as you need, or cancel and receive a full refund.

Within 48 hours of your reading, the link no longer works. If you need to cancel or move your reading, please contact me and we will see together what can be done.

If you do not attend without letting me know, the reading is not refunded.

Same-Day Readings are confirmed the moment they are booked and cannot be cancelled, rescheduled or refunded.

If I ever need to cancel or move a reading myself, I will offer you a new time or a full refund, whichever you prefer.

5. Online and in-person sessions

Online readings take place on Google Meet; the link is in your confirmation email. Please join from a quiet place with a stable connection. For in-person readings in Lisbon, I will send you the address once your booking is confirmed.

Please arrive on time. If you are late, the reading will still end at the scheduled time. If I have technical difficulties on my side, I will make up the time or offer you a new appointment.

Astrology sessions are recorded only if you choose this when booking. The recording, transcript and reflection sheet are for your personal use, and I delete my copy after seven days. Tarot sessions are not recorded by me; you are welcome to take notes or record them for your personal use.

I ask that our sessions be held with mutual respect. I may end a session, without refund, if that respect is clearly lost.

6. Your right of withdrawal

If you live in the European Union and book online, you have the right to withdraw from your booking within 14 days, without giving a reason, under Portuguese consumer law (Decreto-Lei n.º 24/2014). To withdraw, simply write to me at hollie@beytalfalak.com, and I will refund you in full within 14 days.

When you book a reading for a date within those 14 days, you ask me to give the reading during the withdrawal period. Once the reading has been given in full, the right of withdrawal no longer applies.

7. Privacy, content and liability

Privacy. Your birth details and everything you share in a reading are treated with care and confidentiality. How I collect and use personal information is explained in my Privacy Policy.

Website content. The texts, images, charts and other material on beytalfalak.com, and anything I prepare for your reading, are my work. You are welcome to keep them for your personal use, but please do not copy, share, sell or republish them without my written permission.

Liability. I prepare every reading with care and professionalism. To the extent the law allows, I am not liable for decisions you make on the basis of a reading, or for indirect losses. Nothing in these terms limits any right you have as a consumer that cannot be limited by law.

8. Complaints, law and changes

Complaints. If something is not right, please write to me first at hollie@beytalfalak.com; I will do my best to resolve it with you. You may also use the official Livro de Reclamações (complaints book).

Dispute resolution. If we cannot resolve a disagreement, you may turn to a consumer dispute-resolution body: the Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt). More information is available at www.consumidor.gov.pt.

Governing law. These terms are governed by Portuguese law.

Changes. I may update these terms from time to time. The version that applies to your reading is the one published when you booked.

Last updated: 22 October 2026